Frequently Asked Questions (FAQ)
Products & Sourcing
What kind of products do you sell?
We offer a wide variety of products including fresh organic fruits and vegetables, dairy items, baked goods, organic soaps, and locally sourced gifts. We also have a great selection of vegan and gluten-free products.
Are your products organic?
We are committed to offering a large selection of organic products. Please check the product descriptions and labels for specific organic certifications.
Where do you source your products from?
We pride ourselves on supporting local producers and farmers. We source a significant portion of our fresh produce and artisan goods from local suppliers to ensure freshness and quality.
Do you cater to special dietary needs?
Yes, we have a wide range of products for various dietary needs, including an extensive selection of vegan and gluten-free items. Our labels clearly mark allergens and vegan-friendly products.
Ordering & Delivery
How do I place an order online?
Simply browse our online store, add the items you’d like to purchase to your cart, and proceed to our secure checkout.
What are your delivery options?
We offer [Standard Delivery, Next-Day Delivery, etc.] for online orders. We also provide in-store pickup and same-day delivery through services like Uber Eats.
What are the delivery charges?
Delivery charges depend on your location and the delivery option you choose. The final delivery cost will be calculated at checkout.
Do you deliver to my area?
We currently deliver to [List of postcodes or areas]. You can enter your postcode at checkout to confirm if we deliver to your address.
Returns & Refunds
What is your return policy?
Due to the perishable nature of many of our products, we have a specific return policy. Please refer to our Refund & Return Policy page for detailed information.
What if an item in my order is damaged or incorrect?
We take great care in packing your orders. However, if you receive a damaged or incorrect item, please contact us within 24 hours of delivery at orders@mumswholefood.co.uk with your order number and a photo of the item, and we will be happy to assist you.
Our Stores
What are your store opening hours?
Our Harringay store is open Monday – Saturday from 8:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. For our Kew Bridge store hours, please see our Contact Us page.
Do you accept credit cards?
Yes, we accept all major credit cards and NFC mobile payments in our stores.